1. Who we are
Eye of Hours Media LTD is a UK company providing digital design and technical media services. This Privacy Policy explains how personal data is handled when you visit this website, contact the company or enquire about services.
2. Data we may process
Depending on how you interact with the website, the company may process contact details, project information, billing information, correspondence records and technical browsing data such as IP address, browser type, page requests and approximate device information.
3. How data is collected
Data may be collected when you email the company, call the company, request a quote, provide project documents, or browse the website. The enquiry builder on this site does not submit data to a server; it prepares an email draft in your own email application.
4. Why data is used
Personal data is used to respond to enquiries, discuss potential projects, prepare quotes, deliver contracted services, manage client communication, maintain business records, comply with legal obligations and protect the website and business from misuse.
5. Legal bases
Processing may be based on legitimate interests, performance of a contract, steps requested before entering into a contract, legal obligations and, where applicable, consent.
6. Website analytics and technical logs
The website may generate standard server or hosting logs for security, maintenance and troubleshooting purposes. These logs can include IP address, requested resource, timestamps, device or browser information and referral data. They are used for operational protection and are not published.
7. Sharing of data
Personal data is only shared where reasonably necessary, such as with hosting providers, email providers, invoicing or accounting services, legal or professional advisers, or service partners directly involved in delivery. Data is not sold to third parties.
8. International transfers
Where service providers are located outside the UK, reasonable contractual and operational safeguards are used where required.
9. Retention
Enquiry information is kept only for as long as reasonably necessary for business communication, record keeping, legal compliance and dispute management. Project and financial records may be retained for longer where required by law or for legitimate business administration.
10. Your rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, erasure, restriction, objection to certain processing or a copy of data provided by you. Requests should be sent to hello@eye-media.co.uk.
11. Cookies
This site is designed to work without intrusive tracking tools. Basic technical cookies or local browser storage may still be used where required for core functionality such as interface preferences. If analytics or additional tools are introduced later, this policy may be updated accordingly.
12. Security
Reasonable technical and organisational measures are used to protect data, but no web-based transmission or storage method can be guaranteed to be completely secure.
13. Complaints
If you have a concern about data handling, please contact the company first so the issue can be reviewed. You may also raise a complaint with the UK Information Commissioner's Office where applicable.
14. Changes to this policy
This Privacy Policy may be updated from time to time to reflect operational, legal or service changes. The version published on this website is the current version.